| consigue ayuda | 获得帮助 |
| получить помощь | الحصول على المساعدة |
| সাহায্য নাও | uzyskać pomoc |
| jwenn èd | obtenir de l’aide |
| مدد حاصل | 도움을받을 |
| मदद लें | 助けを得ます |
 |
212.349.6009 |
Call our helplines
To request services including shelter, counseling, legal representation or economic empowerment, please call 1.212.349.6009. The helpline operates Monday-Friday, 9 am-5 pm. At all other times you may leave a voicemail message.
If you are calling about legal services and matters relating to Family Law like orders of protection, child custody and visitation, and child support, please call 1.212.349.6009 x246 and leave a voicemail message. For matters relating to immigration, please call 1.212.349.6009 x293 and leave a voicemail message.
Call the 24/7 city hotline
New York City’s hotline operates 24 hours per day, 7 days a week. Call 1.800.621.4673 or contact 311.
Drop in at a Family Justice Center
We provide services at Family Justice Center (FJC) locations in Brooklyn, the Bronx, Manhattan, Queens and Staten Island. You may walk into an FJC without an appointment from Monday-Friday, 9 am-5 pm.
Drop by the EMPOWER Center
People in the sex trade and survivors of sexual violence may visit the EMPOWER Center to receive trauma-informed medical, psychiatric, social and legal services, as well as intensive case management. You may walk into the Center without an appointment Monday-Friday, 9 am-5 pm.
Are you eligible?
You can receive services if you are an adult, teen or child who has experienced:
- Domestic violence from an intimate partner or family member
- Sex or labor trafficking
- Teen dating violence
- Campus sexual assault
- Forced marriage
- Child marriage
- Female genital mutilation
- Other forms of gender-based violence
We also offer services to people in the sex trade and survivors of sexual violence through the EMPOWER Center.
We provide services to anyone regardless of gender, sexual orientation, marital status, or immigration status. We also provide services to children of victims, even if the parent is not receiving services.
Not sure if you are eligible? Please contact us at 212-349-6009.
Learn more about the different types of gender violence we address
What to expect
Every person who contacts us will go through an assessment and intake process. A staff member will ask you simple questions about your experience and background, so that we can connect you to the services you need.
If you call our clinical/shelter helpline,
you will either speak to a helpline staff member immediately, or be asked to leave a message. If you are asked to leave a message, someone will respond to your call shortly.
If you call our legal helpline,
you will be asked to leave a voicemail message. Someone will respond to your call shortly.
If you drop into a Family Justice Center,
you will meet with an intake staff person immediately.
If you call seeking shelter,
please be aware that shelter availability is contingent upon number of open beds, family size and composition, and other factors. If we do not have space available, we will refer you to other domestic violence shelter options.
Safety planning: Steps you can take now
If you are thinking about leaving a violent relationship or situation, there are steps you can take now to prepare. Everyone’s situation is unique, so here are some suggestions to get you started:
Talk to people you trust
Tell trusted friends, family, teachers, neighbors, and co-workers about what is going on. Let them know ways they can help, like accompanying you in public, keeping documents for safekeeping, or contacting the police if you are in danger.
Memorize important numbers
When you leave, you may not be able to take your phone. Make sure you know important numbers, including friends and family who can help and hotline numbers.
Plan an escape route
Think about the fastest and safest way to exit your home in a hurry. Try to avoid rooms with no escape routes or containing potential weapons, like the kitchen. Consider where you will go, safe transportation options, and the best public transit route. Find out where the closest police station, fire department, and hospital are located.
Prepare an emergency bag
Include money, keys, copies of important documents (see below for a list), and a change of clothing for you and your children. Keep it hidden or leave it with a trusted friend.
Compile important documents
These might include IDs, social security cards, immigration documents, birth certificates, health insurance information, and your Order of Protection.
Take financial safety steps
Open a bank account or obtain a credit card in your own name and have an emergency fund, if possible.
Learn about online and technological safety
Your computer or phone may be monitored, before and after you leave.
Learn more about computer safety
Take precautions once you leave
Change up your daily routine, including work hours and the routes you walk or drive. Change locks and ensure windows are secure. Let neighbors, landlords, employers, and school staff know to contact the police if the abuser approaches you, your home, or your children.