SMS Privacy Policy 

Effective Date: February 10, 2025

Note: This Policy is for SMS Communications Only – This does not supersede Sanctuary for Families’ Privacy Policy, available here.

Sanctuary for Families (“we,” “us,” or “our”) is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, share, and protect your personal information when you receive text messages from us. By subscribing to our SMS messaging service, you consent to the practices described in this policy.

Messaging (or SMS) Terms & Conditions

You agree to receive informational and conversational messages (appointment reminders, case notifications, updates, etc.) from Sanctuary for Families. Message frequency may vary. Message and data rates may apply. You can opt-out at any time by replying “STOP.” For assistance, reply “HELP” or visit our Privacy Policy and Terms of Service.

SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with any third parties under any circumstances.

1. Information We Collect

When you subscribe to receive SMS messages from us, we may collect the following types of information:

  • Phone Number: We collect your mobile phone number to send you text messages.
  • Opt-In Information: If you opt in to receive text messages from us, we store your consent information.
  • Message Content: We may collect the content of messages you send to us.

2. Use of Your Information

We use the information we collect to:

  • Send you text messages related to Sanctuary for Families’ programs, events, advocacy efforts, and updates.
  • Provide customer service and support related to SMS communications.
  • Improve our services and communications.
  • Ensure compliance with applicable laws and regulations.

3. Sharing Your Information

We do not share your personal information with third parties except in the following cases:

  • Third-Party Vendors: We may share your personal information with third parties that help us deliver our messaging services, such as platform providers and phone companies.
  • Legal Compliance: We may disclose your personal information when required by law, such as responding to legal requests or government inquiries.

No personal data will be shared with third parties for marketing purposes. Your opt-in data and consent for receiving SMS will not be shared with third parties.

4. Data Security

We take reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Opting Out

You have the right to opt out of receiving text messages from us at any time. To do so, reply with “STOP” to any message you receive from us. Once you opt out, you will no longer receive text messages from us.

6. Children’s Privacy

Our SMS service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we determine that a user of our SMS service is under 18, we will not use or maintain their personal information.

7. Changes to This Policy

We may update or modify this SMS Privacy Policy from time to time. If there are any significant changes in how we handle your personal information, we will notify you by sending a text message, email, or by posting a notice on our website.

8. Contact Us

If you have any questions or concerns regarding this SMS Privacy Policy or your personal information, please contact us at:

Sanctuary for Families
P.O. Box 1406, Wall Street Station
New York, NY 10268
Attn: Operations Office
info@sffny.org
(212) 349-6009

This SMS Privacy Policy applies to text messaging services provided by Sanctuary for Families and is effective as of the date indicated above.